Getting help
Where to go when something isn't working or you're not sure how to do something.
Start here
- Search this site. Press / anywhere to jump to the search box. You can search by app name or by the service you’re used to, such as “Dropbox” or “Zoom”.
- Check the application’s official documentation. Every app page links to it. Upstream manuals are detailed and cover features these guides only summarize.
- Ask your administrator. Account, password, and access problems are usually solved in Superpanel.
Contact Federated Computer support
Contact support when:
- An application is down, slow, or showing server errors.
- You need a task done that requires the command line and you don’t have the Enterprise option.
- You want to add an application to your plan.
- You think something is wrong with backups, email delivery, or certificates.
When you write, include the application’s address, what you were trying to do, what happened instead, and the time it happened. Screenshots help.
Community help
Each project has its own community forum or chat. These are good places to ask “how do I…” questions about features. Don’t post passwords, internal addresses, or customer data in public forums.